Because digital files are instantly delivered to you as a customer, I am not able to offer refunds or exchanges, as they cannot be returned.
However, I do want you to be completely satisfied with your product; if there are any issues at all, please do not hesitate to contact me.
• Downloading Errors: All of our files are high-res and ready-to-print; often if errors in downloading or printing occur, files are generally not downloaded properly. Please ensure that when downloading your file, you do not right-click on the image to save it to your computer. Be sure to click the download button next to the file to ensure the image is not compromised. That way, your file is full resolution for printing at home, or online.
• Printing Errors: If you are printing at home, please refer to my "Printing Guide". It gives detailed information on how to print at home, and gives helpful links to printers and their printing settings.
If you are uploading images to an online print shop, please refer to my "Printing Guide", for fool-proof uploads & tips.
You can always contact me at email@example.com for help or if you have any questions. Please specify in your subject line that this is in reference to your print.
All of my prints are made-to-order (with the exception of limited edition prints). As they are made custom for each customer, I do not allow for refunds at this time; however, if an item arrives damaged, please contact me.
• I will require photo evidence, as well as your order number - often times damaged prints are the result of delivery errors. Having this evidence on hand will help in ensuring you receive a print in mint condition!
• You can always contact me at firstname.lastname@example.org for help or if you have any questions. Please specify in your subject line that this is in reference to your print.
Where to locate your order status (Shipped Prints)
Once your order has shipped, you will receive an email notification from me which will include a tracking number.
You can use this number to check its status. Often times tracking numbers do not load properly for the first few days so do not panic - it is on its way!
However, if after 14 business days you still have not received your order, please contact me.
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